DELIVERY & RETURNS
We hope that you are delighted with every order you receive from www.galvanlondon.com, but if you are not perfectly satisfied with your items, you have 14 days upon delivery to return them to us for a refund or exchange. Please note that archive sale items are exchange only and that bespoke orders are final sale and are not eligible for exchange or return.
Please contact customerservice@galvanlondon for any exchange request.
Please take care trying on items, as all products must be returned in a new and unused condition with all Galvan London tags and labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.
Before your parcel leaves our studios, it is fully checked by our team. However, if you receive an item which you feel is damaged, please contact us immediately.
For all international shipments where the charging of shipping is applicable, shipping, duties and taxes are not refundable and refunds will be solely for the price of the item/s less these additional charges.
If you would like to cancel your order before you have received it, please call us on 020 7313 9977 or email us at firstname.lastname@example.org.
Due to high volume of orders and during sales period, your order might take up to 14 working days to be refunded. Once actioned, we will confirm via email and the funds should appear in your account within 3-5 business days.
TO ARRANGE A RETURN OR EXCHANGE
To Return Your Item:
- Email email@example.com or call 020 7313 9977 to request a return or exchange. Please include your order number with your request as well as the piece/s for exchange or return.
- The team will then send you a UPS return label which can be used to complete this return
- Please pack your items securely in the original box and include the original invoice from your order inside the package, and please leave the box unsealed for the driver to inspect the contents.
- Print and affix the supplied return shipping label to the outside of the box, removing any other label on the parcel. The waybill/shipping label needs to be always at the front and visible.
- If outside the UK, please affix all 3 copies of the commercial invoice included with your UPS return label to the front of the box, this will help to avoid any delays at UK customs and thus with your refund. Please do not use the commercial invoice any previous commercial invoices or paperwork.
- Please drop off the parcel at UPS, see as follows the UPS access point locator: https://www.ups.com/dropoff
Once the item(s) has/have been received and inspected, an exchange/refund will be issued and an email will be sent to you.
All orders within the UK are shipped with UPS and should arrive within 2 to 3 working days.
EUWe deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City.
Orders are shipped with FedEx express and UPS and should arrive within 2 to 3 working days. Please note that we charge a different rate for delivery to non-EU countries (Norway and Switzerland).
All orders to the USA are shipped with FedEx or UPS. Deliveries to cities between the East and West coasts may take a little longer and can be tracked via the package’s FedEx or UPS tracking number.
We deliver to the following countries in the Middle East: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE.
AUSTRALIA AND ASIA
We deliver to the following countries in Australia or Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Australia.
DELIVERY SPECIFICS – ADDRESSES AND TIMINGS
When placing your order, please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Galvan London is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.
We send all of our orders as Express or Next Day (where specified).
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Galvan London gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.