concierge

Personal Shopping Services

At Galvan, we are committed to offering the ultimate luxury experience to our valued customers and are proud to introduce our dedicated Personal Shopping team.

Our Personal Shopping team acts as the first point of contact for all queries including sizing and styling recommendations, detailed product information, and stress free returns and exchanges. The team is ready to help you create the perfect look for an upcoming event, put together your new season wardrobe, or help with colour and fabric choices for custom orders.

Book in for a complimentary shopping appointment in our London or New York studios, or in the comfort of your own home.

Reserve or Pre-order

Be the first to browse upcoming collections. The Personal Shopping team can provide exclusive previews of each new collection prior to delivery. Our team will also help you reserve or pre-order items. Please note we are only able to reserve an item for 7 working days.

Pick up and Return in store

Galvan offers free pick up from the London or New York studios for items that you order online. During the checkout process please select "Pick up in Studio”.

Your order will be ready within 2 hours of placing the order online, provided the order is placed by 3:30pm. Our Personal Shopping team will contact you when it is ready for collection. If your order is placed after this time, it will be ready for collection the next working day from 10am. The latest time to collect orders is 5:30pm Monday through Friday (excluding Bank Holidays).

You can return items purchased online at the studio within 14 days of delivery, just follow the steps listed below:

- Contact the team at customerserviceusa@galvanlondon.com to receive the return authorisation confirmation.

- Please ensure the items are in the original condition with all tags and packaging included.

- Put the items into the original box (or another sturdy box) and bring them to the Galvan studio.

Should your return comply with our return policy, you will receive a confirmation email as soon as the refund for your return has been issued.