SHIPPING
DELIVERY TIMES
We send all our orders as Express or Next Day (where specified) from the UK.
London: Next working day (if ordered before 1pm GMT)
UK: 1 - 2 working days
EU: 2 - 5 working days
USA: 2 - 5 working days*
ROW: 3 - 7 working days
USA: 2 - 5 working days*
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates. Our warehouse does not operate on weekends and UK public holidays.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Galvan gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.
*Please note, as order are shipped from the UK, orders to the USA, over $2,500 USD may require further clearance via UPS on behalf of local Customs. This is a routine check completed on behalf of local Customs, and they may request your unique tax ID to verify you as the importer.
DUTIES
Deliveries are shipped on a DDP (Delivery Duties Paid) basis. Duties and taxes are calculated based on your shipment destination and the value of your purchase, and are added to your order total in your shopping cart at checkout. Duties and taxes are non-refundable.
Please note that deliveries to Russia are shipped on a DDU (Delivery Duties Unpaid) basis. Customers will be contacted by Russian Customs for the taxes and duties to be collected.
DELIVERY TERRITORIES
USA
All orders to the USA are shipped via our nominated courier. USA deliveries to cities between the East and West coasts may take a little longer and can be tracked via the package’s UPS tracking number.
Please note, as orders are shipped from the UK, orders over $2,500 USD or containing goods produced in China may require further clearance via UPS on behalf of local Customs. This is a routine check completed on behalf of local Customs, and they may request your unique tax ID to verify you as the importer.
UK
All orders within the UK are shipped with UPS and should arrive within 2 to 3 working days. For London we offer next working day delivery if ordered before 1pm GMT available outside of Sale period.
EU
We deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City.
Orders are shipped with UPS and should arrive within 2 to 3 working days. Please note that we charge a different rate for delivery to non-EU countries (Norway and Switzerland).
MIDDLE EAST
We deliver to the following countries in the Middle East: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE.
AUSTRALASIA AND ASIA
We deliver to the following countries in Australasia or Asia: Australia, China, New Zealand, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan and Thailand.
DELIVERY SPECIFICS – ADDRESSES AND TIMINGS
When placing your order, please ensure that all the details concerning the billing and shipping details are correct and in English, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Our courier usually delivers from Monday to Friday during business hours. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Galvan International is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.