shipping & delivery
Orders are shipped within 2 business days of purchase with UPS, except if specified otherwise, pending availability and credit verification. We estimate you will receive your order within 1 to 5 business days.
- UK delivery with UPS (1-3 working days) - £7
- Next day delivery with UPS* - £15
- Worldwide delivery with UPS (1-5 days) - £35
*Orders must be placed before 1pm GMT.
Deliveries are shipped on a DDP (Delivery Duties Paid) basis. Duties and taxes are calculated based on your shipment destination and the value of your purchase, and are added to your order total in your shopping cart at checkout. Duties and taxes are non-refundable.
Please note that deliveries to Russia are shipped on a DDU (Delivery Duties Unpaid) basis. Customers will be contacted by Russian Customs for the taxes and duties to be collected.
All orders within the UK are shipped with UPS and should arrive within 1 to 3 working days.
We deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Russia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City.
We deliver to all the states within the United States.
MIDDLE EAST AND AFRICA
We deliver to the following countries in the Middle East or Africa: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE.
AUSTRALIA AND ASIA
We deliver to the following countries in Australia or Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Australia.
DELIVERY SPECIFICS: ADDRESSES AND TIMINGS
- When placing your order, please ensure that all the details concerning the billing and shipping addresses are correct, as we are unable to redirect packages once the courier has processed an order.
- Please note that once an order is dispatched the delivery address cannot be changed.
- All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
- Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Once your order has been delivered and signed for, the responsibility of these goods passes to you.
- Galvan London is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.
We send all of our orders as Express or Next Day (where specified).
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible, but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Galvan London gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.